Terms of Service
Holdclose is operated by JCSV One LLC, dba Juno Code Studio, a South Carolina limited liability company ("we," "us"). By creating an account or using the Holdclose app, you agree to these Terms of Service. If you do not agree, do not use the app. Questions? Email [email protected].
1. What Holdclose is
Holdclose helps family caregivers organize care for someone they love: medications and dose schedules, appointments, a shared care circle, a health log, a journal, and an AI-powered coach that draws on the care information you record. You are licensed to use the app for personal, non-commercial purposes only.
2. Not a medical device, not medical advice
Holdclose is not a medical device and does not provide medical advice, diagnosis, or treatment. The app will not diagnose any condition, recommend medication doses, or make prognosis claims. Nothing in the app — including the AI coach — is a substitute for the judgment of a qualified clinician. Always consult your loved one's doctor, pharmacist, or other qualified health provider with any questions about a medical condition or medication, and never disregard or delay seeking professional advice because of something you read in the app. If you believe there is a medical emergency, call your local emergency number immediately.
3. AI-generated content
Parts of Holdclose — the coach chat, document scanning, visit-preparation questions, and letter drafts — are generated by artificial intelligence. AI-generated content can be incomplete, out of date, or simply wrong. It is offered as support for your own thinking, not as a source of truth. All decisions about your loved one's care remain with you and their clinicians, and you are responsible for reviewing anything the app drafts or extracts before relying on it.
4. Your account and your content
You are responsible for the accuracy of the information you enter, for keeping your sign-in credentials secure, and for having the right to share any information you add about another person (such as the loved one you care for or members of your care circle). You retain ownership of the content you create in the app.
5. Acceptable use
You agree not to misuse the service — including attempting to access other users' data, probing or disrupting our systems, scraping the service, reselling access, or using the app to harass others or to violate any law.
6. Termination
You may stop using Holdclose and request deletion of your account at any time by emailing [email protected]. We may suspend or terminate accounts that violate these terms, abuse the service, or create risk for other users, and we may discontinue the service or features of it with reasonable notice where practicable.
7. Disclaimers and limitation of liability
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, JCSV One LLC and its members, officers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising out of or relating to your use of the service; and our total aggregate liability for any claim will not exceed the greater of fifty US dollars ($50) or the amount you paid us for the service in the twelve months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
8. Governing law
These terms are governed by the laws of the State of South Carolina, USA, without regard to its conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located in South Carolina.
9. Changes to these terms
We may update these terms as the product evolves. If a change is material, we will give notice in the app or by email before it takes effect. Continuing to use Holdclose after a change takes effect means you accept the updated terms.
10. Contact
JCSV One LLC, dba Juno Code Studio · [email protected]